FAQ

Downloads

How do I get my files after I buy?
Right after checkout your download link appears on the order confirmation page, and we also email it to you. Files come in a ZIP — unzip it on a computer before uploading to your cutting software.

I didn't get the email.
Check your spam or promotions folder first. Still nothing? Email us your order number and we'll resend the link.

Can I download my files again later?
Yes — use the link in your order email or sign in to your account. We still recommend keeping a backup copy.

Files and software

Which formats are included?
Each product page lists its formats. SVG products include SVG, PNG, DXF and EPS. PNG products are high-resolution 300 DPI PNGs with a transparent background, made for sublimation, DTF and printing.

Do the files work with Cricut and Silhouette?
Yes. Use SVG with Cricut Design Space and Silhouette Studio Designer Edition, or DXF with Silhouette Studio Basic Edition. PNGs open in any image or print software.

Can I open the files on my phone?
ZIP files are easiest to open on a computer. On a phone, use the Files app (iPhone) or a file manager (Android) to unzip first.

Using the designs

Can I sell products I make with your designs?
For DreamSVG original designs, yes. Designs featuring third-party characters, brands or logos are for personal use only. See our License for details.

Can I share or resell the files?
No. The digital files themselves may not be shared, resold or given away.

Prices, bundles and membership

How does “buy 3, save 20%” work?
Add any 3 or more designs to your cart and 20% comes off automatically at checkout — no code needed.

What's included in the Unlimited Membership?
Unlimited downloads from our full library of 50,000+ designs for $29.99/month, with new designs added every week. See how membership works.

How do I cancel my membership?
Anytime, from your membership portal. You won't be billed again after cancelling.

Problems and refunds

My file won't open or looks wrong.
Email us with your order number and a screenshot — we'll send a working file or refund you. See our Refund Policy.

How do I contact you?
Email contactdreamsvg@gmail.com.